Who we are

Established in 2008 and headquartered in the Southeastern Europe/Republic of Kosovo,
SPEEEX LLC is a global BPO solution provider.

Our customized and tailored end to end BPO services provide our clients with flexibility, scalability and optimization in meeting their business goals.

 

By using precision BPO methodologies we are able to provide process integration through transformed and automated customer experiences. With over a decade of experience in offering BPO solutions, our organizational culture is driven by continuous improvement.

 

 

 

SPEEEX’s professional internal academy empowers our employees to efficiently track client requests and be able to use the state of art infrastructure supported by the latest technology. Additionally, we provide tailored (inbound & outbound) services through multiple communication channels that support the entire customer lifecycle encompassing: phone, e-mail, web, chat, social media, and digital services. Outsourcing to SPEEEX LLC, allows our clients to focus on their key core competencies and navigate into the digital transformation.

Industry & Professional Certifications

Industry & Professional Certifications
SPEEEX LLC strives for continual improvement and constant transformation of the business ecosystem. Having innovation as the defining element in the core business activities enables us to move proactively in the ever-changing market dynamics.


Our leadership is committed in providing competitive and customer focused services that fulfill the international quality and information security requirements set forth. Therefore, SPEEEX LLC strictly adheres to the
guidelines and recommendations of

Vision

Our vision is to become a globally recognized business process outsourcing partner for our clients and deliver innovative process solutions.

Mission

Our mission is to provide our clients with exceptional, comprehensive and value-added BPO solutions. We strive at complying with regulatory and statutory requirements that are applicable to our field of scope.

In a view of rising global transformation and expanding communication channels, only those driven by personal motivation are keen to assume responsibility in our company.
Our personnel forms a vibrant team who is equipped with a broad horizon of knowledge to achieve excellence in business process
disciplines and enable the creation of long-term relationships with our clients.

With their skills and commitment every staff member at SPEEEX LLC makes a significant contribution to the success of our clients.
Hence, they are our signature approach to our client’s digital transformation. Our combination of talent
and technology enables us to unify the customer experience across the entire
customer engagement value chain

Get an edge

In a view of rising global transformation and expanding communication channels, only those driven by personal motivation are keen to assume responsibility in our company.

Our personnel forms a vibrant team who is equipped with a broad horizon of knowledge to achieve excellence in business process disciplines and enable the creation of long-term relationships with our clients. With their skills and commitmentevery staff member at SPEEEX LLC makes a significant contribution to the success of our clients. Hence, they are our signature approach to our client’s digital transformation. Our combination of talent and technology enables us to unify the customer experience across the entire customer engagement value chain

Community Foundation

As a global corporate citizen, SPEEEX’s ethical framework aims at benefiting the society at large. We advocate to our corporate culture that it is the duty of every individual to act for the benefit of society at large and maintain a balance between economy and ecosystem.

Our CSR pillars include:

Ensuring wellbeing for our staff and associates
Cultivating an ethical organizational culture
Develop community partnerships
Working sustainably and environmentally friendly

Our Footprint Program

Ever since its establishment, SPEEEX LLC has on annual basis conducted events that aim at helping vulnerable local communities including and also the SOS children’s villages. The primary objective of this assistance was providing these groups with ICT equipment and training in enabling them to cope with the era of globalization and interaction. What’s more, blood donation is done on quarterly basis by more than 80% of the staff. Additionally, we believe that education is the key to a successful community, as such we have supported elementary school students with school supplies.


Nonetheless, we are committed by helping our community we serve by reducing the quantity of water and energy usage, thus also strive for a “paperless” environment as well as recycling. In taking care o the community, we have enabled our employees to direct fund the volunteer efforts towards activities that affect the lives of the communities