Insights

SPEEEX LLC- Your CX Outsourcing Partner

19 August 2021

SPEEEX LLC is a global Omni channel customer experience enterprise providing exceptional agile business services. Through our technology deployment and human touch we provide personalized customer handling for start-ups and a conjunction of scalability & responsiveness for handling the inquiries of mature market innovators. Specifically, SPEEEX provides; customer care, technical support (Tier 1, 1.5, 2), customer acquisition, back office, retention and other specialized digital services to support consistent client interactions.

With the ever-changing market dynamics, SPEEEX has managed to serve as an trusted outsourcing partner for companies across the sector spectrum’s by designing & delivering high quality customer management solutions. What’s more, SPEEEX serves a client base in the fastest growing sectors including; telecommunications, e-commerce, media, health and hospitality. As of August 2021, SPEEEX had approximately 1515 employees across its 4 multi-lingual hubs.

Importantly, for more than 12 years, SPEEEX has implemented operational standards that provide consistent delivery of service levels with the focus on enabling its clients to meet and exceed their business goals. Likewise, its operational standard methodology is initiated as the very hiring, developing and retaining industry talents, thus aligning the respective dedicated team to client’s individual needs.

 

Notably, in order to provide an excellent customer experience, SPEEEX’s organizational culture follows an cycle of continuous improvement, as such its mature management system is certified and integrated with the highest industry standards, including: ISO 9001:2015 (QMS), ISO 27001:2013 (ISMS), ISO 22301:2012 (BCMS), ISO 20000-1:2019 (ITSM), ISO 27701:2019 (PIMS) and BS 10012:2017 (PIMS). This means that the company has aligned its management processes in avoiding redundancy and delivering quality & cost-effective interactions. Henceforth, in protecting its customer’s security the firm constantly adapts to state-of-art technologies and complies with international regulations of data privacy.

Categorically, in today’s global marketplace customers essentially need to interact with highly competent and trained personnel, which is why SPEEEX has positioned its development programs on the core of its strategic objectives. Specifically, SPEEEX Education was created as a customized BPO/ICT dual degree hub with the intention of transmitting worldwide best practices and technical know-how in the area of customer relationship and experience management.

Living in a fast-connectivity era, SPEEEX has managed to reflect noteworthy value proposition to the DACH enterprises by delivering a reputable high quality support into accounts of both B2B and B2C client needs.

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