Insights

Speeex Whitepaper

11 March 2021

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Customer experience management encompasses every aspect of organizational offering  Nonetheless, getting a clear picture of CX is not easy! Therefore, an analytical approach needs to evolve among organizations to personalize experiences across lifecycles stages and interaction channels.

Our Whitepaper ‘Understanding Customer Experience Management’, crafted by Fikret Murati CEO/Founder of SPEEEX in collaboration with PhD(c) Vigan Disha the Senior management advisor examines the success factors for an engaged CX, the ROI and consolidated recommendations with regards to strengthening the customer oriented perspective.

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